Return & Exchange Policy

At The Designer Club, we want you to be satisfied with your purchase. This Return & Exchange Policy explains the conditions under which products purchased through our website may be returned or exchanged in Qatar.

Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order, subject to the conditions below.

To be eligible:

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, packaging, and accessories must remain attached.

• You must provide your order number or valid proof of purchase.

• The item must not have been altered, damaged, or used after delivery.

Items that do not meet these conditions may not be accepted for return or exchange.

Size Exchanges

If you have ordered an incorrect size, you may request an exchange within the applicable exchange period.

Size exchanges are subject to product and size availability. If the requested size is unavailable, we may offer an alternative product, store credit, or another available resolution.

Any applicable collection or redelivery charges will be communicated to you before the exchange is processed.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the product and the issue

Once verified, The Designer Club will arrange an appropriate replacement, exchange, or refund in accordance with applicable requirements.

Non-Returnable Items

Unless required otherwise by applicable law, returns or exchanges may not be accepted for:

• Items that have been worn, washed, used, altered, or damaged after delivery.

• Items without their original tags or packaging.

• Customized or personalized products.

• Items marked as final sale or non-returnable at the time of purchase.

• Products that cannot reasonably be returned for hygiene reasons once opened or used.

This does not affect your rights where an item is defective, damaged, incorrectly supplied, or where applicable Qatar consumer protection requirements provide otherwise.

Sale and Promotional Items

Items purchased during a sale or promotional campaign may have different return or exchange conditions where clearly stated at the time of purchase.

Final-sale products may not be eligible for return or exchange except where required under applicable consumer protection laws.

Refunds

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed through the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original delivery charges may be non-refundable unless the return is due to an incorrect, defective, or damaged product supplied by The Designer Club.

Return & Exchange Delivery Charges

Where a return or exchange is requested because of a customer’s change of mind, incorrect size selection, or similar reason, applicable collection and redelivery charges may be the customer’s responsibility.

If the return or exchange is required because The Designer Club supplied an incorrect, damaged, or defective item, we will cover reasonable return or replacement delivery costs.

How to Request a Return or Exchange

To initiate a return or exchange, contact our customer support team with your order number and reason for the request.

Email: support@thedesignerclub.example

Our team will provide instructions regarding the return, collection, exchange, or other applicable next steps.

Please do not send products back without first contacting us.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or dispatched may not be eligible for immediate cancellation and may need to follow the applicable return process after delivery.

Consumer Rights in Qatar

This policy is intended to operate in accordance with applicable consumer protection laws and regulations in the State of Qatar.

Nothing in this Return & Exchange Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Qatar law.

Contact Us

If you have questions regarding a return, exchange, refund, or your order, please contact:

The Designer Club
Email: support@thedesignerclub.example
Location: Qatar

The email address above is a placeholder and should be replaced with The Designer Club’s official customer support email before publishing.